SMART SOLUTIONSProcess Documentation

We all know that life and business can throw us curve balls and the day-to-day running of your business is, in itself, a full-time job. Let us take the hassle out of thinking about the tasks behind the scenes. We can write, review and update your manuals to ensure that your documents stay current and continue to capture how your organisation is running.

Our services include:

Process and procedure documentation

The backbone to any business is knowing how things are done, which means that:

  • your customers will have the same experience each time they contact you
  • any staff member, permanent or temporary, can step in and follow a process and expect the same outcome.

Documentation Packages

We understand that you may not have the time and budget to document your whole business at one time.  To make the project manageable, and help spread the costs, we can break down your organisation into clearly defined segments and document those, one segment at a time.

Suggested organisational segments might include:

  • Administration
  • Finance
  • Warehousing
  • Front and back of house
  • Service

Process review

As your business evolves, so will your processes.  Software or staff changes, expansion, contraction or just tweaking how you do things will mean that your processes will need updating to stay current.

We offer 6 or 12 monthly options to review your procedures, identify changes and amend them to keep your documentation current.


Are you stretched and need another pair of hands for a short period of time? We are available to assist your business cover a busy period on a daily, weekly, or on an “as needed” basis.

Having worked across many different industries and in a variety of roles means that we are very familiar with different CRM packages, the Microsoft Office suite, and customer service. We are able to step into any situation and help keep your business moving.